Items sent by Express Post
For orders with a value of $550 or more it is highly recommended that you add Signature on Delivery which will ensure that packages are not just left at the front door if no one is home
Please email us for shipping prices for larger orders
Note: We ship from within Australia. We ship within 1-2 business days of receiving your order, with most orders arrive overnight.
All prices in AUD, retail outlets please contact us for wholesale product pricing
All items are guaranteed to be free from manufacturing defects and to operate as stated in the product description. We will repair or replace any item that is faulty or defective (this does not include the battery) provided that it is returned to us within a period of 12 months from date of purchase.
We provide a 100% satisfaction guarantee. We will accept returns, no questions asked, in accordance with this returns policy.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com to advise us that you will be returning the item and the reason why, and send your item to: PO Box 965, Mullumbimby NSW 2482.
Please ensure to include a copy of your purchase receipt.
To return your product, please email us and we will advise you of returns process and provide you with a Return Authority (RA) number.
You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, and you did not pay return postage on the item, the cost of return shipping will be deducted from your refund. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.